Refund Policy

RETURNS

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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase. Contact us via this address support@chikcar.com.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.
* Any item that is returned more than 90 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at support@chikcar.com

Order modification (if applicable)
We work very quickly to process orders to ensure that you receive them as quickly as possible. You can change your order as much as you want before clicking " complete order ". After this stage, you will no longer be able to make changes to your order. If you entered the wrong personal information or ordered the wrong item, please contact us immediately within the first 12 hours of ordering.
We do not accept returns or issue refunds if you have changed your mind or made a mistake on your purchases.

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.

Exchanges (if applicable)
We replace or refund an item only if it is faulty or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to support@chikcar.com .

Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

Dispatch
To return a product, you must contact us via our email address and we will tell you how to proceed.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.